Learn more about insurance

We understand that getting insurance can be intimidating. If you can’t find the answer to your question below, don’t hesitate to call us. 

General questions

What is Building Insurance?

Generally, Building Insurance protects the permanent fixtures and structure of the property such as (but not limited to) the roof, walls, floors and doors, from various unforeseen events. Some of these events could be fire, storm damage, vandalism or fallen trees. In Australia, building insurance is not currently compulsory, however, we believe that when it comes to protecting your rental income, it is essential to have appropriate building cover.

What is Public Liability Insurance?

Public Liability insurance is about protecting the Landlord against any legal liability for an incident that may occur on their investment property. Public Liability can cover legal fees, as well as damages awarded to the claimant, if the Landlord is found legally responsible, to the value of $20,000,000.

Am I covered if the tenant goes on to a periodic lease?

Yes, you are. All the features and benefits of your policy still apply if your tenant moves onto a periodic lease.

What if my property is self-managed?

You can still take-out Landlords insurance, however, the responsibility of managing the property and providing all the supporting information in the event of a claim falls to you. See our ‘Self-Managed’ document for help.

What is the best time to start a policy?

As soon as your rental property is on the market. This is mainly due to the Public Liability portion of the policy. Once agents and potential tenants start going through the property to view it, you may be liable if accidents, injury or deaths occur.

CoverWise questions

What is the claim process?

In the event of a claim, you can contact our team by phone (1800 875 375) or email (claims@coverwiserei.com). Our ‘claim form’ is available for download, to assist you with the required information to establish your claim. Once a claim is received by our team, we’ll hold your hand throughout the process. In addition, we have selected partners who can provide emergency make safe services or trades support.

How do I cancel my policy?

A policy can be cancelled at any time by an insured, by simply emailing our team at admin@coverwiserei.com – make sure to include a reason for cancellation, as we need to apply this to the cancellation. It’s all part of the process to ensure, no errors are made that could compromise your policy.

How do I know what I am covered for?

You should always review your ‘Insurance Schedule’ and Product Disclosure Statement (PDS). All the information you need to know is contained in these documents.

Can I switch policies if I already have one active?

Absolutely, just make sure you are happy with your decision, and confirm your “new” policy is active and in place before you cancel your “old” policy. You are the master of your chosen insurance solutions.